1. Introduction

HighCare Health Services ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our healthcare membership services and website.

2. Information We Collect

2.1 Personal Information

We collect information that you provide directly to us, including:

• Name, email address, phone number, and date of birth
• Membership and payment information
• Medical history and health information
• Emergency contact details
• Communication preferences

2.2 Health Information

As a healthcare provider, we collect and maintain protected health information (PHI) including medical records, consultation notes, prescriptions, test results, and treatment history.

2.3 Automatically Collected Information

When you access our services, we automatically collect certain information including IP address, browser type, device information, and usage data.

3. How We Use Your Information

We use your information to:

• Provide healthcare services and manage your membership
• Process payments and maintain billing records
• Communicate with you about appointments, services, and updates
• Improve our services and develop new features
• Comply with legal obligations and regulatory requirements
• Prevent fraud and ensure security

4. Information Sharing and Disclosure

We do not sell your personal information. We may share your information with:

• Healthcare providers involved in your care
• Insurance companies for claims processing
• Service providers who assist in our operations
• Legal authorities when required by law
• Third parties with your explicit consent

5. Data Security

We implement appropriate technical and organizational measures to protect your information against unauthorized access, alteration, disclosure, or destruction. This includes encryption, secure servers, access controls, and regular security assessments.

6. Your Rights

You have the right to:

• Access and obtain a copy of your personal information
• Correct inaccurate or incomplete information
• Request deletion of your information (subject to legal requirements)
• Restrict or object to certain processing activities
• Withdraw consent where processing is based on consent
• File a complaint with relevant data protection authorities

7. Data Retention

We retain your information for as long as necessary to provide services and comply with legal obligations. Medical records are retained according to applicable healthcare regulations, typically for a minimum of 7 years.

8. Children's Privacy

Our services are not directed to children under 18 without parental consent. We do not knowingly collect information from children without appropriate parental or guardian authorization.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on our website and updating the "Last updated" date.

10. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us: