Privacy Policy

1. Overview

HighCare Health Services Private Limited ("we", "us") respects your privacy. This policy explains what information we collect when you use our website to book online doctor consultations and how we use it.

2. Information we collect

• Patient name and mobile number provided at booking
• Appointment details (doctor selected, date, and time slot)
• Payment confirmation and transaction reference from our payment partners
• Communications you send to our support team
• Basic technical data such as browser type and IP address for security and analytics

Payment card or UPI details are handled directly by our secure payment gateway partners. We do not store full payment credentials on our servers.

3. How we use information

• To confirm and manage your appointment booking
• To share consultation links and appointment reminders
• To process payments and handle refund requests
• To provide customer support
• To comply with applicable legal and regulatory requirements

4. Information sharing

We share necessary booking details with the consulting doctor and our payment/service providers to fulfil your appointment. We do not sell your personal information to third parties.

5. Data retention

We retain booking and payment records for as long as necessary to provide services, resolve disputes, and meet legal obligations.

6. Your rights

You may contact us to request correction or deletion of your personal information, subject to legal and operational requirements.

7. Contact & business details

For privacy-related queries, contact us: