Cancellation & Refund Policy

1. Overview

At HighCare Health Services Private Limited, we strive to provide reliable online doctor consultation services. This Cancellation & Refund Policy explains when you may cancel an appointment and how refunds are processed for consultation fees paid through our website.

2. Cancellation before appointment

You may cancel your scheduled online video consultation at least 24 hours before the appointment time for a full refund of the consultation fee paid at booking.

3. Late cancellation

Cancellations made less than 24 hours before the scheduled consultation will receive a 50% refund of the consultation fee. The remaining amount covers administrative and doctor slot reservation costs.

4. No-show

If you do not attend the scheduled consultation and have not cancelled in advance, no refund will be issued.

5. Rescheduling

You may request to reschedule your appointment by contacting us at least 24 hours before your slot. We will attempt to accommodate a new date and time subject to doctor availability at no additional charge.

6. Technical issues

If the consultation cannot be conducted due to technical issues on our platform or from the doctor's end, you will receive a full refund or the option to reschedule at no additional cost.

7. Non-refundable items

• Consultation fees for completed video consultations
• No-show appointments without prior cancellation
• Payment gateway or bank charges (if any), where applicable

8. How to request a cancellation or refund

Contact our support team with the following details:

• Patient name and mobile number used at booking
• Payment transaction ID or order reference
• Doctor name and scheduled appointment date/time
• Reason for cancellation or refund

Please reach out through our Contact Us page with the details above.

9. Refund processing time

Approved refunds are typically processed within 7–10 business days. The amount will be credited to your original payment method within 5–7 business days after approval, depending on your bank or payment provider.

10. Disputed charges

If you believe you have been charged incorrectly, please contact us before initiating a chargeback with your bank. We will investigate and respond within 14 business days.

11. Changes to this policy

We may update this policy from time to time. Changes take effect when posted on this page. Continued use of our services after changes constitutes acceptance of the updated policy.

12. Registered business details