1. Overview

At HighCare Health Services, we strive to provide excellent healthcare services. This Refund Policy outlines the circumstances under which refunds may be issued for membership fees and consultation charges.

2. Membership Refunds

2.1 Cooling-Off Period

New members may cancel their membership within 7 days of purchase for a full refund, provided no services have been utilized during this period.

2.2 Pro-Rata Refunds

After the cooling-off period, membership fees are generally non-refundable. However, in exceptional circumstances (such as relocation outside our service area or serious illness preventing service use), we may offer a pro-rata refund at our discretion.

2.3 Service Failure

If we are unable to provide the services outlined in your membership agreement due to circumstances within our control, you may be eligible for a partial or full refund.

3. Online Consultation Refunds

3.1 Cancellation Before Consultation

If you cancel an online consultation at least 24 hours before the scheduled time, you will receive a full refund of the consultation fee (₹3,500).

3.2 Late Cancellation

Cancellations made less than 24 hours before the scheduled consultation will incur a 50% cancellation fee. You will receive a refund of ₹1,750.

3.3 No-Show

If you fail to attend a scheduled consultation without prior cancellation, no refund will be issued.

3.4 Technical Issues

If technical issues on our end prevent the consultation from taking place, you will receive a full refund or the option to reschedule at no additional cost.

4. Non-Refundable Items

The following are non-refundable:

• Membership fees after services have been utilized
• Consultation fees for completed consultations
• Prescription medications and medical supplies
• Laboratory tests and diagnostic services already performed
• Administrative or processing fees

5. Refund Process

5.1 How to Request a Refund

To request a refund, please contact our customer support team via:

• Email: admin@highcarehealthservices.com
• Phone: 7204010983
• Through your account dashboard

5.2 Required Information

When requesting a refund, please provide:

• Your membership or transaction ID
• Date of purchase or consultation
• Reason for refund request
• Supporting documentation (if applicable)

5.3 Processing Time

Refund requests are typically processed within 7-10 business days. Approved refunds will be credited to your original payment method within 5-7 business days after approval.

6. Disputed Charges

If you believe you have been charged incorrectly, please contact us immediately. We will investigate the matter and resolve it within 14 business days. Please do not initiate a chargeback with your bank before contacting us, as this may delay resolution.

7. Membership Transfers

While memberships are generally non-transferable, in certain circumstances (such as family emergencies or relocation), we may allow you to transfer your membership to another eligible individual. Please contact customer support to discuss transfer options.

8. Exceptions and Special Cases

We understand that exceptional circumstances may arise. If you believe your situation warrants special consideration, please contact our customer support team. Each case will be reviewed individually, and we will work with you to find a fair solution.

9. Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting on our website. Your continued use of our services after changes constitutes acceptance of the modified policy.

10. Contact Us

If you have questions about our Refund Policy or need assistance with a refund request, please contact us: